Privacy Policy
Last Updated: August 2024
At RTM Spa, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and confidentiality. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Identification Information: Name, email address, phone number, address, and date of birth.
- Service-Related Information: Details about your appointments, preferences, and treatments.
- Payment Information: Credit/debit card details, billing address, and transaction history.
- Technical Data: IP address, browser type, device information, and usage data when you visit our website.
- Health Information: Any relevant health or medical details that you provide to customize your treatments.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: Schedule appointments, manage bookings, and deliver personalized treatments.
- Payment Processing: Process transactions securely and maintain billing records.
- Communication: Send appointment reminders, confirmations, service updates, promotional offers, and newsletters.
- Website Improvement: Analyze website traffic and user behavior to enhance our services and user experience.
- Compliance: Fulfill any legal obligations or protect against fraudulent activities.
3. How We Protect Your Information
We take the security of your personal information seriously and implement various measures to protect it:
- Data Encryption:We use SSL encryption to protect your data during transmission.
- Access Control: Only authorized staff have access to your personal information.
- Secure Payment Processing: We work with reputable third-party payment providers to process your transactions securely.
- Regular Monitoring: Our systems are regularly monitored and updated to prevent unauthorized access or breaches.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Trusted third-party companies that help us operate our website, process payments, or send communication on our behalf.
- Legal Requirements: If required by law, regulation, or court order, we may disclose your information.
5. Your Rights and Choices
You have the right to:
- Access: Request access to the personal information we hold about you.
- Update: Correct or update any inaccuracies in your personal information.
- Delete: Request the deletion of your data, subject to certain legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you interact with our site. You can adjust your browser settings to refuse cookies, but this may affect your experience on our website.
7. Third-Party Links
Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those external sites, and we are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
RTM Spa
719 Central Parkway West,
Suite 203,
Mississauga, ON L5B 4L1
Phone: 905 566-1616
Email: inquiry@rtmspa.com